First Time Withdrawal
We thank you for the provision of your identification documents.
- As you may be aware anti-money laundering policies require that we verify your identity prior to any payment to you.
- We know it is your funds, however for your safety and to ensure we adhere to the law, we must perform such verification.
- The verification should only take less than 24 hours and we will only require this on the first occasion.
Subsequent withdrawals your date of birth will be matched to these documents and our records. If matching, your request will be approved.
- If you have failed to provide your date of birth in your profile, we suggest you update your profile located at my account.