First Time Withdrawal

We thank you for the provision of your identification documents.

  • As you may be aware anti-money laundering policies require that we verify your identity prior to any payment to you.
  • We know it is your funds, however for your safety and to ensure we adhere to the law, we must perform such verification.
  • The verification should only take less than 24 hours and we will only require this on the first occasion.
  • Subsequent withdrawals your date of birth will be matched to these documents and our records. If matching, your request will be approved.
  • If you have failed to provide your date of birth in your profile, we suggest you update your profile located at my account.